Customer Care

Spares Sales

Every member of the Garbuio technical sales and production team has the skills and professional knowledge coupled with wide industry experience to provide customers with the right combination of products, prices and technical support.

Garbuio knows that customer requirements are centred around quality, on time delivery, price, response and life cycle support. Garbuio personnel are focused on Customer Relationship Management (CRM) to ensure that all of the above aspects are met. New developments on the current machinery range are adapted where possible to enhance the performance and life expectancy of older equipment. During the life cycle of a machine some commercial parts may become obsolete. Garbuio monitors obsolescence and endeavour to find solutions to keep machinery running.

On Site Support

On site machine audits performed by specialist field engineers ensure optimum settings and maintenance routines. Customer training ensures production and maintenance staff operate and maintain Garbuio equipment at peak efficiency. Comprehensive overhaul and upgrade of existing equipment components to latest specifications can be offered to bring equipment up to the latest design and safety standards. Garbuio’s team of specialist engineers can provide comprehensive machine conversions for cutters, cylinders, dryers and weighing conveyors.

Customer services

Garbuio is committed to providing high levels of Service and Support for our customers around the world.
With this in mind we have introduced a dedicated team to assist our customer's needs.
The Customer Services Department will look after Project Management, Installation and Commissioning, Training and Documentation and After Sales.

Spare parts

By constantly anticipating future demands Garbuio is able to satisfy our customers with the latest developments and services including:
Kanban systems reduce cost by optimising the management of on site spares inventory. Levels are tailored to customer usage patterns.
Internet website and on-line ordering facilities enables global access 24 hours a day 365 days a year to order parts, obtain on-line quotes, make enquiries, request support and obtain product information.
A range of exchange units are maintained in stock to avoid costly downtime in breakdown and maintenance shutdowns.